Refund and Returns Policy

Return and Refund Policy

Last Updated: 20-08-2024

At SYNCBEL TECHNOLOGY PRIVATE LIMITED, we strive to ensure that you are completely satisfied with your purchase from https://syncbel.com. If for any reason you are not satisfied with the products you receive, we offer a hassle-free return and refund policy.

1. Return Eligibility

Time Frame: You may return products within 7 days from the date of delivery.
Condition: Products must be unused, unopened, and in their original packaging. Items that have been used, damaged, or altered in any way will not be eligible for a return.
Non-Returnable Items: Certain items are not eligible for return, including custom orders, clearance items, and products marked as “non-returnable” on the product page.

2. Return Process

Initiating a Return: To initiate a return, please contact our customer service team at support@syncbel.com or call us at +91 9142991188 or +91 8882279037. Provide your order number, the reason for the return, and any relevant details.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure your return reaches us safely.
Return Address:
SYNCBEL TECHNOLOGY PRIVATE LIMITED
PLOT NO-514, TAPESHWAR SINGH, PRAGATI VIHAR COLONY,
NEW JAGANPUR, BEHIND BISHOP SCOTT SCHOOL,
RAM KRISHNA NAGAR, PATNA, BIHAR, PATNA, 800027

3. Inspection and Approval

Once we receive your returned product, our team will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund or exchange as requested.

4. Refunds

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.
Refund Time Frame: Please allow 7-10 business days for the refund to be processed and reflected in your account after we receive and approve your return.
Deductions: If applicable, return shipping costs (if not covered by us) and any restocking fees will be deducted from your refund amount.

5. Exchanges

If you wish to exchange a product for a different item, please contact us to arrange the exchange. Exchanges are subject to product availability, and any price difference between the original and new item will be charged or refunded as necessary.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at support@syncbel.com or call us at +91 9142991188 or +91 8882279037. We will arrange for a replacement or refund, including the cost of return shipping.

7. Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact our customer service team as soon as possible. Once the order has been shipped, it cannot be canceled, and you will need to follow the return process.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

SYNCBEL TECHNOLOGY PRIVATE LIMITED
PLOT NO-514, TAPESHWAR SINGH, PRAGATI VIHAR COLONY,
NEW JAGANPUR, BEHIND BISHOP SCOTT SCHOOL,
RAM KRISHNA NAGAR, PATNA, BIHAR, PATNA, 800027
Email: support@syncbel.com
Phone: +91 9142991188, +91 8882279037