Shipping Policy

Shipping Policy

Last Updated: 20-08-2024

Thank you for shopping with SYNCBEL TECHNOLOGY PRIVATE LIMITED at https://syncbel.com. We aim to provide a seamless and reliable shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Shipping Partners

We have partnered with Shiprocket to handle all our shipping and delivery needs. Shiprocket collaborates with a network of reliable courier partners to ensure your orders reach you safely and on time.

2. Shipping Locations

We currently ship to addresses within India. Unfortunately, we do not offer international shipping at this time.

3. Shipping Charges

Standard Shipping: Shipping charges are calculated based on the weight, dimensions, and destination of the products. The applicable shipping fee will be displayed at checkout before you complete your purchase.
Free Shipping: We may offer free shipping promotions from time to time. Eligibility for free shipping will be clearly stated on the product page or during checkout.

4. Order Processing Time

Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is received.
Dispatch Time: Once your order is processed, it will be dispatched through our shipping partner, Shiprocket. You will receive an email notification with tracking information once your order has been shipped.

5. Delivery Time

Estimated Delivery Time: Delivery times vary based on your location and the shipping method selected at checkout. Typically, orders are delivered within 3-7 business days after dispatch.
Remote Areas: Delivery to remote or rural areas may take longer. Shiprocket’s courier partners will provide the best possible delivery time frame.

6. Order Tracking

Tracking Information: Once your order has been shipped, you will receive an email with the tracking number and a link to track your order. You can also track your order directly on the Shiprocket website or app.
Delivery Updates: You may receive SMS or email notifications from Shiprocket regarding the status of your delivery.

7. Shipping Address

Accuracy: Please ensure that your shipping address is complete and accurate at the time of placing your order. SYNCBEL TECHNOLOGY PRIVATE LIMITED is not responsible for orders shipped to incorrect addresses provided by the customer.
Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at support@syncbel.com or +91 9142991188. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

8. Delivery Issues

Delayed or Lost Packages: While we strive to ensure timely delivery, delays or lost packages can occasionally occur. If your order has not arrived within the estimated delivery time, please contact us for assistance.
Damaged Packages: If your package arrives damaged, please refuse delivery and notify us immediately. We will arrange for a replacement or refund as appropriate.
Undeliverable Packages: If a package is returned to us as undeliverable (due to incorrect address, recipient not available, etc.), we will contact you to arrange for redelivery. Additional shipping charges may apply.

9. Contact Us

If you have any questions or concerns about your order or our Shipping Policy, please contact us:

SYNCBEL TECHNOLOGY PRIVATE LIMITED
PLOT NO-514, TAPESHWAR SINGH, PRAGATI VIHAR COLONY,
NEW JAGANPUR, BEHIND BISHOP SCOTT SCHOOL,
RAM KRISHNA NAGAR, PATNA, BIHAR, PATNA, 800027
Email: support@syncbel.com
Phone: +91 9142991188, +91 8882279037